Insite Web Development LLP Terms and Conditions

1. Definitions
   "You", "client", or "clients" refer to the individual, business, or organization entering into an agreement with us. "We", "inSite", "us" and "our" refer to Insite Web Development LLP. A "live website" is defined as a website that has been completed to the client’s satisfaction and has been uploaded to the Internet to a web address of the client’s choice. "Approval" for the work to commence shall be deemed a contractual agreement between the client and inSite.
2. Contract with inSite
   As the client, you can accept our offer either verbally or in writing. When this is done, we can begin the work on your project. Your intent to enter a contract with us is followed by the payment of your initial deposit, which formalizes acceptance of our quotation and agreement to the work commencing.
3. Order Agreement
   An order agreement is a written or verbal contract, made by telephone, email or verbally between inSite and the client. Once an order agreement is in place inSite will complete all work covered by the scope agreed in your quotation
4. Our Commitment
   Upon acceptance of our offer, inSite will deliver the services identified in your quotation in a professional and timely manner. We will keep you regularly informed throughout the process of design and production of your project and we will make every effort to meet any projected delivery schedules. Our aim is to ensure you are happy with our work and we will work with you to ensure this is the case.
5. Payments
   Unless otherwise agreed, payment for our services is structured as follows: A 50% non-refundable deposit is required upon placement of the order. This acts as confirmation of your commitment and allows us to begin providing our services. The remaining 50% is due after all web development is complete and the website is scheduled to go live. Payment should be made within 14 days of the date of our invoice. If payment is not received within this period, we reserve the right to suspend our services until payment is received in full. This ensures that we can continue to offer high-quality services to all our clients. This payment structure is designed to be fair to both parties and helps us to maintain our commitment to providing exceptional service to our clients. If you have any questions or concerns about this payment structure, please do not hesitate to contact us.
6. Out of Pocket Expenses
   Fees for professional services are not included within the project quotation. This includes third party software, photography licenses, and printing.
7. Additional Costs
   All our quotes are based on an estimate of costs agreed at the project scope phase. Any additional work, above that specified in the initial quote, will require our hourly rate to be payable.
8. Website Copyright
   Copyright and Ownership inSite retains full copyright and ownership of all websites designed and developed. These designs must not be copied, replicated, or used in any way by the client or any third party, unless explicitly agreed upon in writing by inSite.
9. Non-Disclosure Agreement (NDA) and Logo Removal
   8.1. General: Some clients may wish to remove or hide the inSite logo from their website for privacy or branding reasons. To accommodate this request, the client must sign a separate Non-Disclosure Agreement (NDA) that outlines the terms and conditions for such removal.
   
   8.2. Conditions: Upon signing the NDA, the client is permitted to remove or hide the inSite logo from their website. This is contingent upon the client adhering to all other terms and conditions outlined in the NDA.
   
   8.3. Breaches: Any unauthorized removal or alteration of the inSite logo without the signed NDA will be considered a breach of contract and may result in legal action.
   
   8.4. Term and Termination: The terms of the NDA are effective upon signature and remain in effect unless otherwise stated in the NDA or in the event of contract termination.
   
   8.5. Confidentiality: Both parties agree to maintain strict confidentiality regarding proprietary information, as outlined in the NDA.
   
10. Client Responsibilities with Regards to Copyright
    In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright.
11. Existing Domain Names and Web Hosting
    If a client already has a domain name or a website host and requires their new design to remain with them, they must provide inSite with full access to the necessary controls. If the client fails to provide us with the access needed, inSite will be deemed to have carried out all contractual agreements with the client and payment will be required.
12. Website Live Date
    Once you have approved your website, and any outstanding balance of payment has been received, your website will be launched live onto the Internet.
13. Guarantee
    inSite guarantees any work for 1-months from the go-live date. In the unlikely event that any errors or issues arise within this time, these will be corrected at no cost to the client. After the guarantee period, any errors or faults will be fixed at our standard hourly rate.
14. Liability
    inSite will not be liable for any costs incurred, compensation or loss of earnings due to work carried out for or on behalf of the client, or due to delays in the completion of a website where inSite has been delayed through no fault of their own.
15. Search Engine Optimization
    inSite does everything possible to ensure that all our websites are search engine friendly and are compatible with the latest best practice guidelines wherever possible.
16. Website Hosting
    Where website hosting is provided, inSite uses a third party web host and, as such, cannot be held liable for any website downtime, restricted access or loss of earnings resulting from server maintenance, hacking or similar unforeseen circumstances.
17. Data Protection and Privacy
    Our use of personal data is in compliance with the General Data Protection Regulation (GDPR) and other applicable laws of England and Wales. The client agrees that it is their responsibility to inform us of any personal data that we may handle as a part of providing our services. Any changes to our privacy policy will be available on our website or can be obtained by emailing us at insite.webdev@gmail.com.
18. Advertising Notice
    inSite reserves the right to include a small 'site by inSite' link to the foot of each designed website and/or within the hidden META tags created within the design format.
19. Term and Termination
    This agreement shall begin on the date hereof and continue indefinitely, unless terminated by either party upon 7 days' written notice. Either party may also terminate this Agreement upon the occurrence of a material breach if such breach is not cured within 7 days of receipt of written notice.
20. Cancellation
    Should the client wish to cancel the agreement at any point during the process, the client will remain liable for the work completed up to the point of cancellation, as outlined in the initial quotation. A detailed breakdown of the work completed will be provided along with an invoice. This invoice will reflect the hours invested in the project up to the point of cancellation, including any additional hours incurred due to later stages of work. In the event of cancellation during the later stages of the project, a late cancellation fee may be charged. This is to compensate for the potential scheduling and resource allocation issues that can arise from a late-stage cancellation. The late cancellation fee will be calculated based on the scope of the work, the stage of project completion, and any other relevant factors. Non-payment of the cancellation invoice will result in legal action being taken, if necessary. The client will be responsible for any fees involved in recovering the outstanding debt. This includes but is not limited to legal fees, collection agency fees, and any additional administration costs. Our aim is to provide a fair and transparent process in the event of cancellation. However, we strongly advise discussing any concerns or intentions to cancel as early as possible. This will help prevent any unnecessary costs or disputes.
21. Complaints Procedure
    A complaints procedure will be established and communicated to all our clients upon its development. We are committed to handling any complaints fairly and promptly.
22. Approval
    By agreeing to these terms and conditions your statutory rights are not affected. inSite reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us on insite.webdev@gmail.com